In the digital marketing world, it is imperative to cultivate a strong clientele that can vouch for your services. However, it is not as easy as it may seem because cut-throat competition can hinder your growth. Hence, creating strong business-customer relationships has become the need of the hour.
Divya Gandotra, the managing director of EMIAC Technologies Pvt. Ltd has successfully maintained a steady and staunch relationship with her clients that has enabled her to take the company to greater heights.
Here’s how Divya Gandotra fosters stronger business-consumer relationships.
Offer Personalized Services
The ideal way to connect with your customers is to provide them with exclusive services. Tailor-made services for each of your clients will allow you to communicate with them on a personal level. This will marginally increase their loyalty towards your company.
“I have always prioritized the need for creating a customized content solution. We are not a stickler to rigid guidelines when it comes to content services. Sometimes, you have to remain flexible in order to develop a relationship with your client” – Divya Gandotra.
Be All Ears To Their Needs
To get your customers’ attention and later their loyalty, you need to sincerely listen to their requirements. When you show interest in their needs, they will automatically incline towards your services. Hence, it is essential to thoroughly understand your customers’ requirements and treat them as yours.
“Once a customer reaches out to us, we dedicate a call to completely understand what they want. We keenly listen to their requirements before assigning their work. That one call is just enough to build or break the trust of your customer. So, it depends on you how you tackle the situation.” – Divya Gandotra.
Add Your Inputs To The Project
Those who are not proactive will never get customers’ trust. When you take up a project, you must start looking at it as yours; only then you will be able to give your hundred percent. Not only understanding their requirements, but you must also provide your inputs to make things better. This way, you will be gaining the trust of your customer and increasing their loyalty.
“I never fail to add inputs to every project I take. I have also imbibed this quality in my team, which has enabled us to nurture a strong relationship with our clients. Even if it is a small suggestion, you must never flinch from giving it. For instance, if your client needs a blog to promote their brand, you must act proactively and suggest investing in social media posts as well to grow their client base.” – Divya Gandotra.
Fostering a strong relationship with your clients is a sure shot way to success, and that’s what EMIAC Technologies Pvt. Ltd has been doing all these years under the guidance of Divya Gandotra.
It is essential to find new ways to get your clients to trust you and your services. The above-mentioned were some of the ideal ways through which Divya Gandotra has been fostering lasting relationships with clients.